Category Archives: System Updates

Outage is Over – What you need to know!

For most, Tuesday’s Iris outage is over with some experiencing a few minor, lingering issues.  IrisByLowes has released an impact statement with some very helpful troubleshooting information for anyone who is still experiencing issues with their system. On March 8th at approximately 3:00 PM EST the Iris platform experienced a database failure due to a process issue which has since… Read More »

Iris System Monitor Updated for V2

We have updated our Iris System Monitor to track the uptime of the new V2 platform. As with the legacy V1 monitors, out monitoring system will check and report the status of the V2 cloud servers every 5 minutes. The system monitor does not currently check or report the latest hub firmware but we plan to add that capability in the future.

Another Iris Outage? Perhaps not.

It appears that Iris may be down yet again.  When logging into the Iris website I was greeted with a “Hub not found” error and all of my devices being offline.  Our hub also shows an error indication again.  This marks the second day in a row of system instability for Lowe’s Iris. Unlike last nights outage, this one… Read More »

Iris outage – is Iris down for you?

Iris systems currently appear to be down.  Our Iris system monitor is currently seeing fluctuations in availability on the main Iris website as well as the API server.  Various members of the LivingWithIris forum also are reporting problems with Iris.  Our own IrisUsers hub is currently showing a red trouble light indicating a system issue. Having an issue with your Iris… Read More »

Hub Update 4.06r05 status; possible Alarm problem?

It’s been almost a week since the 4.06r05 hub update was released that brought support for some yet to be released devices along with the usual “performance enhancements and bug fixes”.   Outside of the issues I’ve recently encountered which I’ll cover shortly, I haven’t seen any firsthand reports of problems associated with the update.   Also receiving significant mentioned in the release notes… Read More »