As with many big purchases, I exercised due diligence in product research and window shopping before making the initial purchase. When I was evaluating Iris 4 1/2 months ago, the single most significant advantage of Iris was the wide selection of modules and their availability, online and even in-store. Iris could do everything or so it appeared. Before spending a penny I carefully laid out the goals of my investment; saving energy, protecting my property, and making life easier and more exciting. After all, you could do just about anything with Iris; control lights and appliances, lock doors, detect fires and floods, secure property, manage comfort and energy usage, and much more. With that in mind, I had a plan, or so I thought.
Nearly 5 months later my system is almost maxed out, not literally or because of a lack of imagination, but due availability of certain Iris components or lack thereof. New devices such as the Tilt Sensor and Ceiling Fan Switch have been listed as “coming soon’ for what seems like forever while other devices like the Asset Protector have official instructional videos but have never appeared on the Lowes website for sale. Finally, there is the Blue Line Electric Meter Reader which has not available to purchase for months, but must have been in the past if the reviews on Lowes.com are to be believed.
It is not unusual for unreleased products to experience delays from unforeseen circumstances, so it’s understandable that Lowes has been quiet on the release of these items. The availability of the Blue Line Optical Electric Meter, a potentially useful device, is an apparent mystery. Lowes customer service, both in-store and online offer up a common response; check back often.
In the absence of an official statement by Lowes I continue to maintain the daily ritual of checking their site with the hope of being able to purchase it, or any of the other “missing” accessories.
Are you frustrated with the availability of Iris add-ons? Leave your comment below.